Your privacy
matters
We take your privacy seriously. This policy explains how we collect, use, and protect your data.
Last updated: February 13, 2026
At Nano-Chat (referred to as "we", "us", or "our"), we are committed to protecting your privacy and ensuring transparency about how we handle your data. This Privacy Policy applies to all users of our AI-powered chat platform and describes what information we collect, how we use it, and your rights regarding your personal data.
Information We Collect
Account Information
When you create an account, we collect your name, email address, company name, and password. This information is necessary to provide you with access to our services.
Usage Data
We automatically collect information about how you interact with our platform, including IP addresses, browser type, device information, pages visited, and time spent on pages.
Chat Data
We collect and store conversations between your customers and the AI chatbot to improve service quality and provide analytics. This includes message content, timestamps, and metadata.
Payment Information
Payment information is processed securely through our payment provider (Paymob). We do not store full credit card details on our servers.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our AI chat platform, including processing conversations, managing your account, and providing customer support.
Analytics & Insights
We analyze usage patterns to understand how customers interact with your chatbot, generate insights, and improve our AI models.
Communication
We use your email to send service updates, security alerts, billing information, and occasional product announcements. You can opt out of marketing emails at any time.
Security & Fraud Prevention
We process your information to detect and prevent fraud, abuse, and security incidents to protect you and our platform.
Data Security
Encryption
All data transmission is encrypted using TLS 1.3. Sensitive data at rest is encrypted using AES-256 encryption standards.
Access Controls
We implement strict access controls and authentication mechanisms. Only authorized personnel have access to user data, and all access is logged.
Infrastructure Security
Our infrastructure is hosted on reputable cloud providers with industry-standard security practices. We follow security best practices and continuously improve our security posture.
Incident Response
We take security incidents seriously and will notify affected users promptly if any data breach is discovered, in compliance with applicable regulations.
Data Sharing
Service Providers
We share data with trusted third-party service providers who help us operate our platform, including hosting providers, payment processors, and analytics services. These providers are contractually obligated to protect your data.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
No Selling
We do not sell your personal information to third parties. Your data is yours, and we respect that.
Your Rights
Access & Export
You have the right to access your personal data and export it in a machine-readable format at any time through your account settings.
Correction
You can update or correct your personal information at any time through your account settings or by contacting us.
Deletion
You have the right to request deletion of your personal data. We will delete your data within 30 days unless we are required to retain it for legal purposes.
Data Portability
You can request a copy of your data in a portable format to transfer to another service provider.
Opt-Out
You can opt out of marketing communications and certain data processing activities. However, some data processing is necessary for service delivery.
Additional Information
Cookies & Tracking
We use essential cookies for authentication and session management. We also use analytics cookies to understand how users interact with our platform. You can control cookie preferences through your browser settings.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Chat data retention periods can be configured in your account settings. Billing records are kept as required by applicable laws.
International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.
Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by email or through a prominent notice on our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.
Questions about
your privacy?
If you have any questions about this Privacy Policy or how we handle your data, please don't hesitate to reach out.